We normally supply goods in standard packaging. For special cases, customization is negotiable with MOQ met, and the customization lead time will based on the actual situation.
The production lead time for standard orders is generally 1–4 weeks, varying by different products. For bulk orders, it is highly recommended to provide a sales forecast in advance; otherwise, the lead time may be extended.
For standard goods, the order quantity can be adjusted if production or transportation has not been arranged and no related costs have been incurred. If corresponding costs have been generated, any adjustment shall be subject to negotiation.
For customized products, a deposit is required, and we do not accept any changes to the order quantity.
Both options are acceptable, with EXW and FOB as our standard trade terms. We can also recommend reliable logistics partners for your reference.
We can offer free samples before we start the cooperation. The sample delivery takes about 2-4 weeks, which depends on the destination country/region and customs clearance. The recipient needs to cover the courier costs and part of the air transport appraisal fees (if needed).
At present, we only accept T/T (Telegraphic Transfer) and L/C (Letter of Credit) as payment methods.
Supply contract shall be signed by both parties, specifying the product technical specifications/acceptance criteria, response measures for quality issues, and the liabilities of both parties. We will also send the Certificate of Analysis (COA) to the customer for reconfirmation prior to delivery.
We will initiate an investigation process within one working day upon receipt of the customer's complaint to identify the root cause. If the issue is attributable to
We have a professional technical team that will provide customers with professional technical support, application guidance, and problem-solving solutions.
We have a dedicated logistics and support team, which will initiate an investigation process within one working day upon receipt of customer complaints, analyze the root cause, and issue a Preventive and Corrective Action (PCA) plan. This process generally takes approximately 5–10 working days.
When new products are launched, we will publish relevant information on our official website and take the initiative to send product details to customers via email.